FAQ’s


Q: Where can I find your terms and conditions?
A: To view a full copy of our terms and conditions, please see T&C Page.

Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don’t need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).

Q: How much space do I need for a bouncy castle?
A: The dimensions of our castles are shown on our Bouncy castle pages. Please also allow an additional 3ft at the back for the fan and another 3 ft at thefront for a safety mat. Please also try to allow another 2-3 ft each side of the castle,

Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a sack trolly, the Bouncy castle on the trolly. Therefore we will need a standard size path and standard size doorways to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can arrange alternative access if required.

Q: Can the bouncy castles go indoors?
A: Yes, all our Bouncy castles are suitable for indoor use. Just remember to check the height to the ceiling and the height of the Bouncy Castle. The ceiling must be higher than the hight of the castle booked. Hights of all our castles are included on our Bouncy Castles pages.

Q: Are you fully insured, if a child gets injured who’s to blame?
A: We carry 5 million pounds worth of public liability cover, however as per our terms and conditions we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it’s use and therefore should anything happen, you are liable to a claim as the hirer. Safety is and always will be our optimum priority.

Q: Do you charge for cancellation? What happens if it rains?
A;  We don’t charge a cancellation charge, so long as you give us some notice so that we can hire the castle out to somebody else. If you give us no or very little notice (other than for bad weather) then you may be liable to a charge.

Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: The delivery person will completely set up the castle, and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.

Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.

Q: Can you put a bouncy castle on a concrete floor?
A: Yes  it is possible to position on to concrete. We use sandbags to hold the inflatable in place instead of pegs when we position on to a hard floor.

Q: Am I allowed to hire this castle from you and then charge people to use the castle?
A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don’t overload the castle to try to make extra money. As the hirer you are liable for any damages.

Q: How many children can fit in a bouncy castle?
A: Generally speaking,depending on the size of the castle between 6 and 12 children at one time. This really depends on the size of the users and the castle, the hire team will be able to provide more information on this..

Q: Are your units safe? Will you teach me how to have a safe day of fun?
A: Yes  all our Bouncy Castles are safety certified, meaning that that have been engineered and tested to the highest possible safety standards according to Health and Safety executive guidelines. Our service is also covered by £5M of public liability insurance.

Q: How much does it cost?
A: Prices start from £50 for a children’s castle.We do a free delivery within 10 miles of Coventry.

Q. What if it rains?
A:Some of our Castles come with shower covers, However if you feel that the rain is going to spoil your day, you can cancel free of charge as long as you phone before 8am.

Q: What are the appropriate ages for bouncing?
A: We have Bouncy castles for all ages.

Q: Does it need electricity? How is it powered? How much does it use?
A: Yes, you’ll need a normal plug socket within 25 meters of where you want to put the Bouncy Castle. We will bring a 25M or 30M extension cord with us. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that!

Q: What time do you deliver and pickup the bouncy castle?
A: Our day starts at 8.00am 7days a week we collect the last castle at 7.00pm or later

Q: Can I keep the bouncy castle overnight?
A: We do overnights at an additional charge of £20. The bouncy castle must be set up in a back garden or area that is fenced and locked up, in the interests of safety.

Q: Is it cheaper if we pick up the bouncy castle ourselves?
A: No. All of Bouncy Castles must be set up by one of our trained crew members for the purposes of safety and insurance. Remember that safety is our optimum priority.